Many insurances have been undergoing changes to their policies recently, such as no longer reinstating policies after they have expired due to a lapse in payment at the time of renewal. This means that if a customer does not send in their payment, the policy is canceled, and the customer will need to get a new policy. Such new policy may end up with a different insurance company and/or at a higher rate. In the past, customers were being given 30 days to make their payment after the due date for a renewal. Unfortunately, as the insurance agency, we are not informed of non-payment until the policy has been cancelled. Notices are sent by the insurance company informing the customer of the consequences of non-payment at the time of renewal. We ask that our customers send their payment, if the payment is done automatically, confirm that the bank account information is up to date, and to contact us with questions and/or concerns before the renewal date.